Frequently asked questions.

No experience is needed for our Beginner Reformer and Mat Pilates classes. Our instructors guide you through every movement with clear cues and individual attention.

Wear comfortable, form-fitting workout clothes. Grip socks are required for reformer classes — we sell them at the studio if you don't have a pair. Bring a water bottle.

Please arrive 10–15 minutes before your first class so our team can walk you through the equipment and answer any questions before you begin.

Create a KLAB account, purchase a credit package, then book any available class from the Schedule page. Booking is instant once you have active credits.

You may cancel a booking up to 12 hours before the class start time and your credit will be fully refunded. Late cancellations (within 12 hours) forfeit the credit.

You can join the waitlist. If a spot opens — typically when another member cancels — an admin will promote the first person on the waitlist and you will be notified.

Each class costs a set number of credits. When you purchase a package you receive a credit balance that is deducted each time you confirm a booking. Credits expire at the end of your package validity period.

We accept credit cards, debit cards, bank transfer, and QRIS through our secure DOKU payment gateway.

Package freezes and transfers are handled by our front desk on a case-by-case basis. Contact us via WhatsApp to discuss your situation.

Reformer and Chair classes have a maximum of 8–12 participants depending on the studio. Mat classes can accommodate up to 10. Small class sizes allow our instructors to give you individual attention.

Yes — the Schedule page allows you to filter by instructor so you can find and book classes taught by your preferred teacher.

KLAB is open every day from 06:00 to midnight. Class schedules vary — please check the Schedule page for available sessions.

Members who do not cancel and do not attend a class are marked as no-show. No-show bookings do not receive a credit refund.